Shipping and Payment Policy
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- Shipping and Payment Policy
Order Placement (Self/Gifting):
Orders can be placed for delivery within India only. We do not ship to locations outside of India.
#### Shipping Policy for Domestic Orders:
- Shipping Process: Orders are dispatched via registered domestic couriers or speed post. We aim to ship within 7 working days or as per the agreed delivery date at the time of order confirmation, subject to courier/postal service regulations.
- Delivery Timeline: GRPL ensures the handover of orders to the courier company or postal service within 7 working days from the order confirmation and payment date, or as per the agreed delivery schedule. However, we are not liable for any delays caused by the courier or postal services.
- Reliable Couriers: We partner with reputable courier services to ensure safe and timely delivery.
- Tampered Packages: If the package appears tampered with at delivery, please reject it and contact our customer support with your order reference number. We will arrange for a replacement to be sent to you promptly.
- Delivery Address: Orders will be delivered to the registered billing address associated with your credit/debit card unless specified otherwise at the time of order placement. GRPL is not responsible for any damages that may occur to the order during transit.
#### Payment Information
- Payment Gateway: GRPL uses the secure Razorpay Payment Gateway for easy and efficient payments, accepting all major credit and debit cards.
- Free Delivery:
All orders placed on www.GitzRetail.in include free delivery across India.
For shipments outside Chennai (within India), any applicable Octroi charges will be the customer’s responsibility.
- Cash on Delivery (COD):
COD is available across India for most products.
For products where COD is not applicable, customers will be informed.
- Secure Payment:
All payments on www.GitzRetail.in are protected with 128-bit SSL encryption, ensuring your payment details remain secure.
– Payments are processed through Razorpay for credit/debit cards and net banking.
Replacement and Warranty
- 10-Day Replacement Guarantee:
Products purchased from www.GitzRetail.in come with a 10-day replacement guarantee for any manufacturing defects.
- Genuine Manufacturer Warranty:
All products sold on www.GitzRetail.in are 100% genuine and include the manufacturer’s warranty.